Shipping & Returns

Shipping Policy

At OnEleven Store, we are committed to delivering your order safely and efficiently. All orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a tracking number via email so you can monitor your package throughout the delivery process.

Shipping times may vary depending on your location and local carrier services. Most orders are delivered within 7–15 business days, although occasional delays may occur due to customs processing, weather conditions, or other circumstances beyond our control.

We carefully package all products to ensure they arrive in excellent condition. Shipping costs, if applicable, will be clearly displayed during checkout before your purchase is completed.

Return & Exchange Policy

Your satisfaction is important to us. If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery. We will review your request and work to provide a replacement, exchange, or refund when appropriate.

To be eligible for a return, items must be unused and returned in their original packaging whenever possible. Refunds will be processed back to the original payment method after the returned item has been received and inspected.

If you have any questions regarding shipping, returns, or refunds, please contact our support team. We are always happy to assist you and ensure a smooth shopping experience.